Privacy Policy
Effective Date: 05/05/2026
Zero Three Audio Visual respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact our team, or use our services. This policy explains what information we collect, how we use it, when we share it, and the choices available to you.
Information We Collect
We may collect personal information including your name, email address, phone number, billing address, shipping address, company name, order details, and payment-related information when you make a purchase or submit an enquiry. We may also collect technical information such as your IP address, browser type, device type, pages visited, and website activity through cookies and analytics tools.
How We Use Your Information
We use your information to process orders, arrange delivery, communicate with you about purchases or enquiries, provide customer support, improve our website, prevent fraud, and meet our legal obligations. Where you opt in, we may also use your details to send product updates, promotional offers, and marketing emails.
Payment Information
Payments made through our website are processed through secure third-party payment providers. Zero Three Audio Visual does not store your full credit card or debit card details on its own servers unless expressly stated through an approved payment system.
Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including payment processors, shipping partners, website hosting providers, IT service providers, marketing platforms, and professional advisers. We may also disclose information where required by law, regulation, court order, or to protect our legal rights.
Cookies and Tracking
Our website may use cookies, pixels, and similar technologies to improve site performance, remember user preferences, measure traffic, and support marketing campaigns. You can control cookies through your browser settings, though disabling cookies may affect parts of the website.
Marketing Communications
If you subscribe to our mailing list or choose to receive promotions, we may send you marketing communications about new arrivals, special offers, and industry updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and ask us to correct inaccurate, outdated, or incomplete information. To make a request, please contact us using the contact details listed on our website.
Third-Party Links
Our website may contain links to third-party websites, including manufacturer websites, payment gateways, and social media platforms. We are not responsible for the privacy practices or content of those external websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The latest version will always be published on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Zero Three Audio Visual
Email: info@zerothreeav.com.au
Phone:
Address: 13 Targwt Street, Victoria 0337